Refund & Exchange Policy

At Aveloria Fragrance, customer satisfaction is our top priority. We aim to provide high-quality products and a smooth shopping experience. Please review our policy below:

Refunds

Due to the nature of fragrance products, we do not offer refunds once the order has been delivered and opened.
Refunds are only applicable if:

You received the wrong product, or

The product arrived damaged or defective.

To request a refund, you must contact us within 48 hours of delivery with:

Your order number

Clear photos/video of the issue

If approved, your refund will be processed through your original payment method.

Exchanges

We offer exchanges only in cases of:

Wrong item received

Damaged item received

Exchanges must be requested within 48 hours of delivery. Products must be unused, unopened, and in original packaging.

Order Cancellation

Orders can only be cancelled before shipment. Once shipped, the order cannot be cancelled.

Non-Returnable Items

For hygiene and safety reasons, the following cannot be returned:

Used or opened perfumes

Items purchased during clearance or special sales

Contact Us

If you have any questions or need assistance, reach out to our support team